As part of the “Covid Safe Checklist for dining in” issued by Queensland Government, we are required to collect the contact details of every person that sits down at our cafes.

We use Kounta’s (our Point of Sale provider) Safe Check-in feature.

This is how your information is stored and used.


***Extracted from Kounta’s website***

After scanning the QR code visitors and staff will be able to enter their name, contact number and address if required by your state.

We will log this against your Site location and the time at which they visited. 

What is contact tracing?

Contact tracing is being used to understand how the virus is spreading in a community and has two purposes

  • Figure out who a sick person caught an illness from
  • Find out who they’ve been in contact with while infectious

This is crucial in maintaining control and stopping the spread of COVID-19. Federal and State governments have taken a strong stance on contact tracing after seeing success in other countries where it has been implemented.

What do you do if you need to provide data to the authorities?

Reach out to Kounta Support, who will then ensure that the data is provided to the authorities in line with regulations and so that the necessary action can be taken ASAP.

How can you maintain customers’ privacy?

Your customer’s information is safe and secure.

All records will be deleted, but only after the required period of time dictated by state governments.

These records will not be visible to anyone onsite.

What about security compliance?

Kounta has been managing customer data for years and is fully compliant with required standards. Which means you don’t have to worry about keeping records, making sure they are not misused and that they are disposed of properly.

All personally identifiable data captured through Safe Check-in is kept in Australia


For more information please visit or contact Kounta support.

Thank you for understanding and we hope you have a great experience at Sipping Duck.