Refund Policy

If something you have purchased from us is faulty, is not as described in our literature (coffee tasting semantics aside), or is simply not what you ordered, you can request a refund, an exchange (to the same value) for another product, or a credit.

By faulty we mean that the product can’t be used for its intended purpose (in the case of coffee, drinking). We don’t provide refunds if the taste of the coffee is different to what you expected, but is otherwise drinkable. But we would if the coffee couldn’t be drunk because it had been, for example, water damaged in transit.

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