Refund Policy

Overview

If something you have purchased from us is faulty, is not as described in our literature (coffee tasting semantics aside), or is simply not what you ordered, you can request a refund, an exchange (to the same value) for another product, or a credit.

By faulty we mean that the product can't be used for its intended purpose (in the case of coffee, drinking). We don't provide refunds if the taste of the coffee is different to what you expected, but is otherwise drinkable. But we would if the coffee couldn't be drunk because it had been, for example, water damaged in transit.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 

Additional non-returnable items:

• Gift cards
• Downloadable software products
  

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form on the /pages/contact-us section

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us using the contact form on the /pages/contact-us section and send your item to: 29 Johnston St, Stratford QLD 4870.

Gifts

If the item was marked as a gift when purchased and you made a mistake in the shipping field during checkout resulting in the gift being shipped directly to you, you will not be eligible for a refund. If the mistake was ours, you will be given the option to receive a refund (once items are returned and verified unopened) or to be partially refunded for the cost of you posting it to the receiver. 

If you are the gift receiver and your order is defective or damaged, this policy applies to you as well, but refunds will be processed to the gift sender once you return your order returned.

Shipping returns

To return your product, you should mail your product to: 29 Johnston St, Stratford QLD 4870.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us using the form in the contact page for questions related to refunds and returns.