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Frequently asked question
We dispatch orders daily during the week from our Cairns roastery. Orders ship on the same or next business day. You’ll receive a tracking email from Australia Post as soon as we start packing your order and once it's done, we deliver it to our nearest Australia Post Office.
Link to your shipping policy.
Choose your coffee, grind, and delivery frequency. We roast to order and send it on your schedule. You can pause, edit, or cancel anytime — no lock-in.
Link to your offers page.
Yes. You can pick up from our Stratford or Portsmith café. Choose “Local Pickup” at checkout and we’ll let you know when it’s ready.
Link to our locations returns policy.
You can reach us at retail@sippingduck.com.au or call our team during café hours, your call will be redirected to the right person. We always reply as quickly as we can.