Frequently Asked Questions



What should I do if my order hasn’t been delivered yet?

We always lodge your details with Australia Post. You should have received an email from Australia Post with your tracking information. If you can’t find that email, or have deleted it by accident, send us an email and we will resend the information as well as tracking it and contacting the carrier. Please note that remote deliveries sometimes follow unpredictable routes and can take longer. It is always better to be safe than sorry, so shoot us an email and we will help you out.

How can I find your international delivery information?

We don’t ship coffee internationally at this stage.

Can I track the delivery of my order?

Yes you can. Find the email sent by Australia Post or contact us and we will forward the tracking information.

Order Issues

I’m missing an item from my order or the item is faulty, what do I do?

Send us an email describing the issue and we will solve it as soon as possible. Please include as much detail as possible, including your order number and date ordered.

Returns & Refunds

If something you have purchased from us is faulty, is not as described in our literature (coffee tasting semantics aside), or is simply not what you ordered, you can request a refund, an exchange (to the same value) for another product, or a credit.

By faulty we mean that the product can’t be used for its intended purpose (in the case of coffee, drinking). We don’t provide refunds if the taste of the coffee is different to what you expected, but is otherwise drinkable. But we would if the coffee couldn’t be drunk because it had been, for example, water damaged in transit.